Support & Contact

We're here to help. Whether you're getting started or scaling your team, find the right support channel below.

Support Channels

📧 Email Support

Reach us at [email protected] for technical issues, account questions, or feature requests.

• Free plans: Community support (best-effort, 48h response)
• Starter plans: Email support with 24h response time
• Pro plans: Priority support with 4h response time
• Enterprise plans: Dedicated account manager + Slack channel

📖 Documentation

You're already here! Our docs cover everything from getting started to advanced API usage. Use the sidebar to navigate, or search for specific topics.

💬 In-App AI Assistant

The Clozup AI assistant can answer product questions, help configure features, and guide you through workflows. Access it via the AI icon in the sidebar or the /ai page.

Frequently Asked Questions

How do I reset my password?

Click "Forgot password" on the sign-in page. You'll receive a reset link via email. If you signed up with Google, use Google sign-in instead.

Can I change my plan mid-cycle?

Yes! Upgrades take effect immediately with prorated billing. Downgrades take effect at the next billing cycle.

What happens to my data if I cancel?

Your data is retained for 30 days after cancellation. During this period, you can reactivate your account. After 30 days, data is permanently deleted per our GDPR obligations.

How do I add team members?

Go to Settings → Organization and click "Invite Member." They'll receive an email invitation to join your team. See Organization Management for details.

Can I export my data?

Yes. All plans support CSV export of leads, deals, and campaign data. Enterprise plans additionally support full API access for programmatic data retrieval.

Which AI models do you use?

Clozup uses multiple AI providers:

• ⚡ Fast: Google Gemini Flash — optimized for speed and cost
• 🧠 Smart: Google Gemini Pro — better reasoning and analysis
• 🎯 Pro: Anthropic Claude Sonnet — advanced strategy and writing
• 👑 Ultra: Anthropic Claude Opus — best-in-class for critical decisions

Is my data used to train AI models?

No. Your data is never used for AI training. See our Security & Privacy page for details.

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