Smart Inbox
One inbox for all your sales conversations — email, SMS, and calls — with AI-powered prioritization.
Juggling conversations across Gmail, phone, and SMS is a recipe for missed follow-ups. Clozup's Smart Inbox brings every sales conversation into a single, unified view. Every email reply, inbound SMS, and call is threaded by lead so you always have the full context at a glance.
Smart Inbox interface showing a list of conversations on the left and the selected conversation thread on the right with email and SMS messages
Unified Conversation View
The Smart Inbox organizes conversations by lead, not by channel. When you open a conversation, you see the complete communication history:
- Outbound emails sent by your campaigns and sequences
- Inbound replies from leads
- SMS messages sent and received
- Call logs with duration, recording links, and AI summaries
- Notes added by your team
This threaded view means you never need to search across channels to understand a lead's engagement history. It's all in one place.
Inbox Layout
The inbox is split into two panels:
- Conversation List (left) — Shows all active conversations sorted by most recent activity. Each row shows the lead's name, company, last message preview, timestamp, and unread indicator.
- Conversation Detail (right) — Shows the full thread for the selected conversation. Includes a compose area at the bottom for quick replies.
Smart Prioritization
Not all conversations are equal. Clozup's AI automatically prioritizes conversations based on:
- Sentiment — Positive replies are surfaced to the top with a green indicator
- Lead Score — High-score leads get priority
- Deal Value — Conversations linked to high-value deals are ranked higher
- Response Urgency — Messages that have been waiting longest for a reply get boosted
- Unread Status — Unread messages are always visible
Focus on what matters
Use the “Priority” filter to show only high-priority conversations. This is great for busy reps who want to focus on the hottest leads first and handle the rest later.
Filtering & Search
The inbox includes powerful filtering to help you find specific conversations:
- Channel — Show only email, SMS, or calls
- Status — Open, Snoozed, Archived, All
- Owner — Filter by assigned team member
- Campaign — Show only replies from a specific campaign
- Sentiment — Positive, Negative, Neutral
- Full-text search — Search across all message content
Quick Actions
From the inbox, you can take immediate action without navigating away:
- Reply — Compose and send an email or SMS directly
- Convert to Deal — Create a deal from a positive reply with one click
- Schedule Call — Set up a call with the lead
- Add Note — Add an internal note to the conversation
- Snooze — Hide the conversation until a specified date/time
- Archive — Move the conversation to the archive
- Assign — Transfer the conversation to a teammate
Quick action bar in the inbox showing Reply, Convert to Deal, Schedule Call, Snooze, and Archive buttons
AI-Powered Features
Smart Reply Suggestions
When viewing a lead's reply, Clozup's AI suggests contextual response options. Choose a suggestion and edit it to your tone, or use it as-is. Suggestions are based on the conversation history, the lead's profile, and your campaign goals.
Sentiment Badges
Each inbound message is automatically tagged with a sentiment badge — 🟢 Positive, 🟡 Neutral, or 🔴 Negative. This helps you quickly triage your inbox and prioritize positive responses.
Auto-Categorization
The AI categorizes replies into buckets: Interested, Not Interested, Out of Office, Unsubscribe Request, Question, and Referral. This categorization powers automations and helps with reporting.
Note
AI inbox features consume credits only for active analysis (sentiment, suggestions). Simply viewing conversations and replying does not use credits.
Team Collaboration
The Smart Inbox supports team workflows:
- @mentions — Tag a teammate in a note to get their attention
- Conversation Assignment — Transfer ownership of a conversation
- Internal Notes — Leave private notes visible only to your team
- Shared Views — Admins can view all conversations across the team
Individual reps see their own conversations by default. Managers and admins can switch to a team-wide view for coaching and oversight.
Email Deliverability
The inbox also surfaces deliverability information:
- Bounce notifications — Hard bounces are flagged and the lead is auto-paused
- Spam complaints — If a lead marks your email as spam, you're notified
- Unsubscribe handling — Unsubscribe requests are automatically processed
For more on managing your sender reputation, see Integrations → Email Providers.